[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"solutions-nav":3,"insight-specialist-in-food-packaging-duplast":105},[4,14,22,30,38,46,54,63,72,81,89,97],{"slug":5,"category":6,"sort":7,"translations":8},"food","industries",0,[9],{"languages_code":10,"meta_description":11,"breadcrumb_label":12,"nav_label":12,"nav_tagline":13},"en","Hyperfox automates order intake, validation and routing for food distributors.","Food","Automate intake and routing for high-volume food orders.",{"slug":15,"category":6,"sort":16,"translations":17},"oil-gas-chemicals",1,[18],{"languages_code":10,"meta_description":19,"breadcrumb_label":20,"nav_label":20,"nav_tagline":21},"In a sector where precision and speed are critical, manual order processing creates inefficiencies, increases errors, and adds unnecessary risk. Hyperfox automates your workflows, from email orders to contract validations, allowing you to focus on delivering value to your customers while improving operational efficiency.","Oil, gas & chemicals","Automate precision order flows for oil, gas and chemicals distribution.",{"slug":23,"category":6,"sort":24,"translations":25},"pharmaceutical",2,[26],{"languages_code":10,"meta_description":27,"breadcrumb_label":28,"nav_label":28,"nav_tagline":29},"Pharmaceutical distribution demands precision, speed, and compliance. Manual order processing increases the risk of errors, slows down operations, and creates unnecessary strain on your team. Hyperfox automates your workflows, from email orders to budget approvals, ensuring every order is accurate, compliant, and processed efficiently.","Pharmaceutical","Reduce risk and manual workload in pharmaceutical order processing.",{"slug":31,"category":6,"sort":32,"translations":33},"retail",3,[34],{"languages_code":10,"meta_description":35,"breadcrumb_label":36,"nav_label":36,"nav_tagline":37},"Retail thrives on speed, accuracy, and the ability to manage multiple sales channels. Manual order processing creates inefficiencies, introduces errors, and limits scalability. Hyperfox automates your workflows, from email orders to eCommerce integrations, so you can focus on delivering exceptional customer experiences while streamlining operations.","Retail","Automate orders across email, EDI, eCommerce and marketplaces.",{"slug":39,"category":6,"sort":40,"translations":41},"transport-logistics",4,[42],{"languages_code":10,"meta_description":43,"breadcrumb_label":44,"nav_label":44,"nav_tagline":45},"Transport and logistics depend on precision, speed, and accuracy. Manual order processing creates bottlenecks, increases costs, and leads to operational inefficiencies. Hyperfox automates your workflows, from email orders to EDI integrations, enabling your team to focus on delivering reliable, on-time services to your customers.","Transport & logistics","Streamline transport order intake from email to TMS.",{"slug":47,"category":6,"sort":48,"translations":49},"warehousing-distribution",5,[50],{"languages_code":10,"meta_description":51,"breadcrumb_label":52,"nav_label":52,"nav_tagline":53},"Efficient operations in warehousing and distribution depend on accurate and timely order processing. Manual order entry creates delays, introduces errors, and increases costs. Hyperfox automates your order processes, from inventory validation to WMS integrations, helping you streamline order operations and deliver great customer experiences.","Warehousing & distribution","Automate order entry, validation and WMS routing at scale.",{"slug":55,"category":56,"sort":57,"translations":58},"complex-b2b-orders","use-cases",6,[59],{"languages_code":10,"meta_description":60,"breadcrumb_label":61,"nav_label":61,"nav_tagline":62},"Many B2B companies don’t struggle with order volume; they struggle with order complexity. Customer-specific pricing, units, delivery rules, budgets and approvals make manual processing slow and error-prone. Hyperfox automates complex B2B order processes by validating every order against your commercial and operational rules before it reaches your ERP or TMS.","Complex B2B orders","Validate customer-specific rules without manual exceptions.",{"slug":64,"category":56,"sort":65,"translations":66},"edi-automation",7,[67],{"languages_code":10,"meta_description":68,"breadcrumb_label":69,"nav_label":70,"nav_tagline":71},"Centralise EDI and API orders, validate them before execution, and route them into ERP/TMS.","Build effortless EDI integrations with AI","EDI Automation","Centralise EDI and API orders without fragile integrations.",{"slug":73,"category":56,"sort":74,"translations":75},"process-stock-orders",8,[76],{"languages_code":10,"meta_description":77,"breadcrumb_label":78,"nav_label":79,"nav_tagline":80},"Email remains the most common way customers place B2B orders. PDFs, spreadsheets and informal messages flood the inbox, forcing back-office teams to retype, interpret and correct orders manually. Hyperfox automates email order intake with AI, validating every order and creating clean sales or stock orders directly in your ERP.","Email to ERP","Email order automation","Process email orders into ERP without manual retyping.",{"slug":82,"category":56,"sort":83,"translations":84},"process-transport-orders",9,[85],{"languages_code":10,"meta_description":86,"breadcrumb_label":87,"nav_label":87,"nav_tagline":88},"Transport orders often arrive as emails, PDFs, or notes with pickup & delivery instructions. Interpreting them manually is slow, error-prone, and costly. Hyperfox uses AI to extract transport data, validate business and delivery rules, and create clean transport orders in your TMS.","Transport order automation","Turn unstructured transport requests into clean TMS entries.",{"slug":90,"category":56,"sort":91,"translations":92},"voicemail-orders",10,[93],{"languages_code":10,"meta_description":94,"breadcrumb_label":95,"nav_label":95,"nav_tagline":96},"In many B2B environments, customers still place orders by phone. When calls are missed, orders end up in voicemail messages that must be listened to, interpreted and retyped manually. Hyperfox uses AI to convert voicemail orders into structured data, validate them against your rules, and create clean orders in your ERP or TMS.","Voicemail orders","Convert spoken orders into validated ERP or TMS entries.",{"slug":98,"category":56,"sort":99,"translations":100},"realtime-status-updates",11,[101],{"languages_code":10,"meta_description":102,"breadcrumb_label":103,"nav_label":103,"nav_tagline":104},"B2B marketplaces and enterprise customers expect full transparency on their orders. Hyperfox automates real-time status updates, ensuring customers receive accurate, up-to-date information on order progress, stock availability, and delivery timelines, without manual follow-ups.","Realtime status updates","Push live order and stock updates to customers without follow-up.",{"article":106,"related":132},{"id":107,"slug":108,"type":109,"status":110,"published_at":111,"author_name":112,"thumbnail":113,"reading_time_minutes":40,"tags":114,"translations":126},"migrated-specialist-in-food-packaging-duplast","specialist-in-food-packaging-duplast","case_study","published","2024-10-01T10:00:00","Hyperfox","/cms-assets/c3b3c2c0-5959-4c59-a2ea-2c2c7e1c32d7",[115],{"slug":116,"translations":117},"order-automation",{"en":118,"nl":120,"fr":122,"de":124},{"label":119},"Order Automation",{"label":121},"Orderautomatisering",{"label":123},"Automatisation des commandes",{"label":125},"Auftragsautomatisierung",{"en":127},{"title":128,"meta_description":129,"excerpt":130,"body":131},"Duplast case: Specialist in food packaging","How did Duplast reduce peak pressure on customer service while cutting order errors? See how Hyperfox automates food packaging order processing.","Hyperfox helps Duplast ease peak pressure on customer service, reduce errors, and serve customers faster.","\u003Ch3>Focus\u003C/h3>\u003Cp>Duplast, a Limburg-based distributor of food packaging, processes hundreds of customer orders every day via multiple channels, such as e-mail, phone and dedicated portals. Each customer segment uses its own product codes and delivery preferences. This complexity made order processing time-consuming, error-prone and difficult to scale.\u003C/p>\u003Cp>Together with Hyperfox, Duplast has transformed its order process with end-to-end automation. The result: fewer peaks on the customer service team, fewer errors in the order flow and a more proactive customer experience. \u003C/p>\n\u003Ch3>A Family Business Serving Diverse Customer Segments\u003C/h3>\u003Cp>Duplast is a Limburg family business that distributes a broad range of food packaging, supplying both wholesalers and industrial customers. As a distributor, they operate in a dynamic B2B ecosystem. \u003Ca href=\"/products/ai-order-agent\">Learn more about the AI Order Agent\u003C/a>.\u003C/p>\u003Cp>Because of this diversity in customer groups, orders arrive in many different formats: anything from a simple e-mail with text, a PDF purchase order, an Excel list, EDI messages or an e-mail containing a link to a B2B portal.\u003C/p>\n\u003Cp>With customer centricity at the heart of their approach, this “we’ll take care of it for you” philosophy created challenges in the order intake process.\u003C/p>\u003Cp>Duplast faced a clear challenge: preparing its order process for further growth, with fewer errors, faster processing and scalability as key priorities.The product catalogue is broad and complex: each product can be ordered in multiple packaging units, such as box, layer and pallet. On top of that, many customers use their own internal product names and codes.\u003C/p>\u003Cfigure style=\"padding-bottom:56.206088992974244%\" class=\"w-richtext-align-fullwidth w-richtext-figure-type-video\">\u003Cdiv>\u003Ciframe allowfullscreen=\"true\" frameborder=\"0\" scrolling=\"no\" src=\"https://www.youtube.com/embed/W84zXp6Vh3A\" title=\"Duplast testimonial | Hyperfox\">\u003C/iframe>\u003C/div>\u003C/figure>\u003Cp>‍\u003C/p>\u003Cp>‍\u003C/p>\u003Ch3>Before Hyperfox\u003C/h3>\u003Cp>\u003Cstrong>Fragmented Communication\u003C/strong>\u003C/p>\u003Cp>Orders came in through multiple channels: e-mails with PDF or Excel attachments, phone orders and even handwritten order slips. There was also an additional inflow via customer portals.\u003C/p>\u003Cp>\u003Cstrong>Complex, Customer-Specific Product Catalogue\u003C/strong>\u003C/p>\u003Cp>The product catalogue is broad and complex: each product can be ordered in multiple packaging units, such as box, layer and pallet. On top of that, many customers use their own internal product names and codes.\u003C/p>\u003Cp>\u003Cstrong>Operational Peak Loads\u003C/strong>\u003C/p>\u003Cp>At peak times, order intake created extra pressure on the customer service team, which cascaded down to the warehouse. This sometimes led to inefficiencies and incorrect deliveries.\u003C/p>\u003Cp>‍\u003C/p>\u003Ch3>Towards an Automated Order Process with Hyperfox\u003C/h3>\u003Cp>\u003Cstrong>From Inbox to Validated Order in Seconds\u003C/strong>\u003C/p>\u003Cp>Orders arriving in the Microsoft 365 Outlook inbox are automatically forwarded to Hyperfox. The Hyperfox AI Order Agent then handles data extraction and pre-validation. A final check is performed by the customer service team.\u003C/p>\u003Cp>Instead of manually retyping every order into Exact Online, staff now validate orders in seconds.\u003C/p>\u003Cp>\u003Cstrong>Connected to Exact Online\u003C/strong>\u003C/p>\u003Cp>Hyperfox is integrated with Duplast’s Exact Online ERP system. A real-time data copy is created of the customer list, product portfolio, price lists and customer-specific conditions. The connection with Exact Online runs via a direct integration with Hyperfox.\u003C/p>\u003Cp>\u003Cstrong>Nudging Customers to the Order Form\u003C/strong>‍\u003C/p>\u003Cp>In addition to e-mail automation, Hyperfox provides Duplast customers with a personalised online order form. Each customer can consult only their relevant part or the full product catalogue and easily place and repeat orders from there.\u003C/p>\u003Cp>Fewer e-mails, more structure.\u003C/p>\u003Cp>‍\u003C/p>\u003Ch3>From Reactive to Proactive Customer Service\u003C/h3>\u003Cul role=\"list\">\u003Cli>Within just 3 months, more than 50% of all orders run fully automated, without manual intervention.\u003C/li>\u003Cli>Customer service gains on average 2–3 hours per day. That time is now invested in customer relationships, quality tasks and process improvement.\u003C/li>\u003Cli>No more delayed orders: the warehouse receives orders faster, which enables quicker picking and shipping.\u003C/li>\u003Cli>Employees report that their work feels more meaningful, with fewer repetitive tasks and more focus on exceptions and customer dialogue. Service quality is lifted to a higher level.\u003C/li>\u003C/ul>\u003Cp>‍\u003C/p>\u003Ch3>Customer Voices\u003C/h3>\u003Cfigure class=\"w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg src=\"/cms-assets/67e93f39-8fcc-4cd1-a257-fcad4e3647bb\" alt=\"Picture of Almina, customer service, Duplast.\" loading=\"lazy\">\u003C/div>\u003C/figure>\u003Cblockquote>“Thanks to Hyperfox, I gain up to 3 hours a day on processing orders. I no longer have to type anything manually, I just validate. For me it’s important to keep control over the entire process; nothing can go wrong, and Hyperfox delivers on that. I finally have time for proactive customer contact.”\u003Cbr>\u003Cstrong>Almina, Customer Service, Duplast\u003C/strong>\u003C/blockquote>\u003Cp>‍\u003C/p>\u003Cfigure class=\"w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg src=\"/cms-assets/32f4711a-8f84-4f07-bf9d-176c7e12b859\" alt=\"A picture of Jonas, Director, Duplast.\" loading=\"lazy\">\u003C/div>\u003C/figure>\u003Cblockquote>“We chose Hyperfox not just because they’re a Limburg startup with drive, but because the founders bring many years of experience in the supply chain sector. They understand the finer details of our order process like no one else and share our commitment to true customer centricity.”\u003Cbr>\u003Cstrong>Jonas Paulussen, Director, Duplast\u003C/strong>\u003C/blockquote>\u003Cp>‍\u003C/p>\u003Cfigure class=\"w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg src=\"/cms-assets/63bd2dd5-39a0-4c45-8c19-c6d517a4862f\" alt=\"A picture of Steven, CEO, Duplast.\" loading=\"lazy\">\u003C/div>\u003C/figure>\u003Cblockquote>“A change process like this is never completely smooth; it’s a big shift for people, organisation and technology. Hyperfox takes that challenge seriously and keeps going until the user experience is fully on point. You’re not just buying a platform, you’re buying the expertise and the method of the Hyperfox team.”\u003Cbr>\u003Cstrong>Steven Maes, CEO, Duplast\u003C/strong>\u003C/blockquote>\u003Cp>‍\u003C/p>\n\n",[133,161,178],{"id":134,"slug":135,"type":109,"published_at":136,"author_name":112,"thumbnail":137,"reading_time_minutes":32,"tags":138,"translations":156},"migrated-transport-company-gobo-processes-orders-80-faster-with-hyperfox-and-tas-tms","transport-company-gobo-processes-orders-80-faster-with-hyperfox-and-tas-tms","2024-11-01T10:00:00","/cms-assets/3be76348-3acb-40e3-ae23-9fa5a52da890",[139,145],{"slug":116,"translations":140},{"en":141,"nl":142,"fr":143,"de":144},{"label":119},{"label":121},{"label":123},{"label":125},{"slug":146,"translations":147},"b2b-logistics",{"en":148,"nl":150,"fr":152,"de":154},{"label":149},"B2B Logistics",{"label":151},"B2B-logistiek",{"label":153},"Logistique B2B",{"label":155},"B2B-Logistik",{"en":157},{"title":158,"meta_description":159,"excerpt":160},"GOBO processes orders 80% faster with Hyperfox + TAS TMS","How did transport company GOBO cut order processing from 3 minutes to 30 seconds? See how Hyperfox + TAS TMS delivered 80% faster transport order handling.","From 3 minutes to 30 seconds per transport order. How GOBO turns turbulence into efficiency.",{"id":162,"slug":163,"type":109,"published_at":164,"author_name":112,"thumbnail":165,"reading_time_minutes":32,"tags":166,"translations":173},"migrated-farmapunt-care-portal","farmapunt-care-portal","2024-10-15T10:00:00","/cms-assets/33508ca0-5803-45f3-a06f-643e24a7a53a",[167],{"slug":116,"translations":168},{"en":169,"nl":170,"fr":171,"de":172},{"label":119},{"label":121},{"label":123},{"label":125},{"en":174},{"title":175,"meta_description":176,"excerpt":177},"Farmapunt Customer Case, Care Portal for Orders","How does Farmapunt ensure timely, complete medication deliveries to care institutions? See how their care portal automates complex pharmaceutical ordering.","Farmapunt supplies nursing homes and nearby care institutions, where timely, complete and correct medication delivery is critical.",{"id":179,"slug":180,"type":109,"published_at":181,"author_name":112,"thumbnail":182,"reading_time_minutes":32,"tags":183,"translations":201},"migrated-supply-chain-visibility-for-value-added-distributors","supply-chain-visibility-for-value-added-distributors","2024-09-15T10:00:00","/cms-assets/fd0ce326-add3-4c0f-946c-f92ec50f6181",[184,190],{"slug":146,"translations":185},{"en":186,"nl":187,"fr":188,"de":189},{"label":149},{"label":151},{"label":153},{"label":155},{"slug":191,"translations":192},"erp-integration",{"en":193,"nl":195,"fr":197,"de":199},{"label":194},"ERP Integration",{"label":196},"ERP-integratie",{"label":198},"Intégration ERP",{"label":200},"ERP-Integration",{"en":202},{"title":203,"meta_description":204,"excerpt":205},"Enhance Supply Chain Visibility for Value-Added Distributors","How can value-added distributors gain real-time supply chain visibility? See how Hyperfox delivers dashboards, ERP integration, and operational transparency.","Boost real-time supply chain visibility with Hyperfox for enhanced service in Germany."]